Generally if we have not connected by the 15 minute mark, then the energy is simply not flowing, which does happen (althought rare) Should this be the case, you are entitled to a refund, less a 30% booking fee. 

Reschedules - appointments can be rescheduled without penalty up to 7 days before your appointment. 

Cancellations will be refunded, minus a 30% booking fee, provided 7 days notice has been received. 

Cancellations within 7 days of the appointment will not be refunded. 

Strictly no refunds are available after 15 minutes of the session beginning. 

Strictly no refunds available for no shows/late cancellations. 

Strictly no refunds available for timezone errors. Please triple check your time.

All bookings are made in Melbourne time. 

Technical Errors

If your zoom session is cut short due to technical errors, you will not be penalised for this, we will add another time to make up the lost minutes of the session.